Digital is the evolution of how technology is going to be used in our organizations. You can't separate digital and technology. These platforms are all interconnected. The way we engage with our workforce, our providers, the consumers, patients members and our communities is all going to be digital in the future.

Jason Joseph, Spectrum Health

One of our strategies was trying to get away from the traditional complex backup system where you had one or two backup specialists. There's not necessarily anything wrong with that, but if you've got an emergency and you've got to find the backup guy, it can be a challenge and it delays our patient care.

Michael Friesen, Cone Health

Prior to COVID there was no reimbursement of physical therapy for rehab. All of a sudden Medicare approved it. Virtually all the private payers followed suit. The industry did a magnificent job pivoting. Some people went from 0% to 100% tele-rehab in a matter of weeks.

Nancy Ham, WebPT