I think what's changing in transformation is that we're bringing the patient, the consumer, into the business in a way that they never were. And so if you think about it from that perspective, care at home isn't something different. It's care at home and it needs a different set of technologies and connectivity and tools, but the operating model to support that still needs to be supported and sustained.

Jason Joseph, BHSH System

I think there’s tactical, logistical challenges in moving care to the home but there’s also a mindset, the philosophy of really shifting the way health systems think about care. Typically it's been episodic and reactive care, right? Patients come in and access care points in time. And we react to it. I think the pandemic has shown us a model of continuous proactive care. It's really important to be able to make that shift and doing it remotely and being at home is truly the best way to capture continuous data and find out information before it becomes a challenge and you need to intervene medically.

Sanaz Cordes, MD, World Wide Technology

Pre-pandemic, on average, on any single day we would have about 100 people working remotely. When the pandemic hit us we had to pivot to virtual very quickly. In about 48 hours we were at 4,000 people working remotely. A third of our workforce remains working remotely and in terms of work productivity we haven't seen any dips.

Dr. Zafar Chaudry, Seattle Children's