As a manager, you first have to figure out if people are answering your questions. If your questions are reasonable and they're not getting answered in a way that makes sense for you. If people can't do that, then there's something not making sense. It’s about finding confidence and trust in your ability to ask those kinds of questions and set those expectations.

Joel Klein, MD, University of Maryland

We have surge capacity plans that are in place. We had planned for close to 9 or 10 times the COVID-19 numbers we're seeing now. We're going to keep watching the data daily and what is happening in our state and at local levels and then we can go back to contingency planning and extra staffing plans if we need to.

Jake Lancaster, Baptist Memorial

In the past, if you needed surgery and you were the CEO, you figured out the best place to go. If you were the janitor, you went wherever was closest that they told you to go and it was on network. You had no say. Was it a high-quality place? You didn't know what it cost. Transcarent are changing that. We're saying whether you're the CEO or whether you're the janitor, you get world-class service when you're talking about surgery or other medical procedures.

Glen Tullman, Transcarent