When it comes to human centered design, don’t let IT people design consumer solutions. That's principle number one.

Ryan Smith, Intermountain

Ask open ended questions about how someone is doing to get some additional context, but then make it your goal to point them towards the services that can support them. You don’t have to be the long term support, but you can direct them towards things that are ultimately really useful for improving their quality of life

Joe Grasso, Lyra Health

I think everyone who's taking over a health IT team is going to be told, we want more agility. We want to reduce head count and do more with less. We want the engagement to be higher. Those are the typical ones and we as leaders need to figure out how we are going to get there.

Mark Weisman, CMIO