In the past, if you needed surgery and you were the CEO, you figured out the best place to go. If you were the janitor, you went wherever was closest that they told you to go and it was on network. You had no say. Was it a high-quality place? You didn't know what it cost. Transcarent are changing that. We're saying whether you're the CEO or whether you're the janitor, you get world-class service when you're talking about surgery or other medical procedures.

Glen Tullman, Transcarent

I think the pandemic moved the needle significantly to one end of the spectrum. But the needle is moving back a little and equilibrium has not yet been achieved. There's a tipping point. At a very broad level it accelerated the transformation timeline from years to months.

Paddy Padmanabhan, Damo Consulting

Overall, the industry is getting much better with data quality. We were doing this work in the wild west days of meaningful use back in the early 2010s. And data quality was really questionable. But EHRs in general have become a little bit more user-friendly and end users are becoming much better about not treating the EHR like a giant post-it note. So it’s much more reliable. But it's still a journey.

Michael Meucci, Arcadia