We've got bajillions of help desk requests and it's overwhelming. How do we solve them? Most organizations get stuck because they don't set up the right governance and processes before they start automating.

Tim Norris, RSA

What COVID-19 has done is exposed many organizations to structural weaknesses that they're going to have to deal with at some point, especially in terms of their readiness for digital health. All health systems must invest in developing a digital roadmap.

Paddy Padmanabhan, Damo Consulting

There's startups trying to solve every single one of healthcare IT’s problems. So I realized we don't necessarily have an innovation problem. There's a lot of people throwing out time and money. We have a technology adoption problem.

Niko Skievaski, Redox