Sharp HealthCare's newly launched VIP (Virtual InPatient) experience enhances patient engagement by integrating virtual nurses into the care team, especially in the neuroscience unit. This initiative, developed with input from various stakeholders, aims to provide a concierge-like approach to healthcare, ensuring patients feel monitored and supported throughout their journey. Since its launch in April 2024, the program has expanded to all four of Sharp's hospitals, operating daily to help streamline admissions and discharges while addressing hospital capacity. However, proving a clear return on investment remains a challenge for the program.

Sharp HealthCare Launches VIP Experience to Revolutionize Patient Engagement HealthLeaders

Henry Ford Health has launched Populance, a nonprofit initiative focused on enhancing population health through comprehensive, patient-centered care management. In response to a recent incident involving a palliative care patient, Populance demonstrated its proactive model by quickly arranging necessary home health services. The organization consolidates care managers, nurses, and social workers to provide coordinated support, showing a 25% increase in ambulatory case management for chronic disease patients in 2024. By embedding case managers within clinics, Populance aims to improve outreach for preventive care and chronic disease management, particularly for patients transitioning from hospital settings.

Henry Ford Health Launches Populance to Transform Patient-Centered Care AMA

Sentara Health has disclosed a privacy incident involving a former remote employee, prompting notifications to patients whose personal data may have been improperly accessed during a suspected cyber scam. The issues began shortly after hiring the employee, when management raised doubts about their identity following a virtual meeting. An investigation suggested the employee may have been part of a job-sharing scam, leading to their termination. However, Sentara has not confirmed if the individual accessing patient information was indeed the hired employee. The compromised data includes sensitive details like names, birth dates, and Social Security numbers, raising significant privacy concerns for the affected patients. Sentara has publicly committed to enhancing data security and has expressed regret over the incident.

Sentara Health Faces Privacy Scare After Remote Employee Identity Fraud Becker's Hospital Review

UCI Health has transitioned its patient call centers to a cloud-based system, led by Chief Technology Officer Jim Davis, completing the migration in February 2024. The move aims to enhance operational efficiency and security while enabling scalability to accommodate the organization's growth. Partnering with Genesys, UCI Health implemented advanced call routing that leverages voice recognition and patient history, improving the patient experience and ensuring compliance with healthcare regulations regarding data security. Additionally, the migration has allowed business units greater operational autonomy, facilitated remote access for staff, reduced IT maintenance costs, and supported the integration of new facilities as UCI Health expands its bed capacity.

UCI Health Transforms Patient Care with Successful Cloud Migration UCI Tech News

Sharp HealthCare's newly launched VIP (Virtual InPatient) experience enhances patient engagement by integrating virtual nurses into the care team, especially in the neuroscience unit. This initiative, developed with input from various stakeholders, aims to provide a concierge-like approach to healthcare, ensuring patients feel monitored and supported throughout their journey. Since its launch in April 2024, the program has expanded to all four of Sharp's hospitals, operating daily to help streamline admissions and discharges while addressing hospital capacity. However, proving a clear return on investment remains a challenge for the program.

Sharp HealthCare Launches VIP Experience to Revolutionize Patient Engagement HealthLeaders

Henry Ford Health has launched Populance, a nonprofit initiative focused on enhancing population health through comprehensive, patient-centered care management. In response to a recent incident involving a palliative care patient, Populance demonstrated its proactive model by quickly arranging necessary home health services. The organization consolidates care managers, nurses, and social workers to provide coordinated support, showing a 25% increase in ambulatory case management for chronic disease patients in 2024. By embedding case managers within clinics, Populance aims to improve outreach for preventive care and chronic disease management, particularly for patients transitioning from hospital settings.

Henry Ford Health Launches Populance to Transform Patient-Centered Care AMA

Sentara Health has disclosed a privacy incident involving a former remote employee, prompting notifications to patients whose personal data may have been improperly accessed during a suspected cyber scam. The issues began shortly after hiring the employee, when management raised doubts about their identity following a virtual meeting. An investigation suggested the employee may have been part of a job-sharing scam, leading to their termination. However, Sentara has not confirmed if the individual accessing patient information was indeed the hired employee. The compromised data includes sensitive details like names, birth dates, and Social Security numbers, raising significant privacy concerns for the affected patients. Sentara has publicly committed to enhancing data security and has expressed regret over the incident.

Sentara Health Faces Privacy Scare After Remote Employee Identity Fraud Becker's Hospital Review

UCI Health has transitioned its patient call centers to a cloud-based system, led by Chief Technology Officer Jim Davis, completing the migration in February 2024. The move aims to enhance operational efficiency and security while enabling scalability to accommodate the organization's growth. Partnering with Genesys, UCI Health implemented advanced call routing that leverages voice recognition and patient history, improving the patient experience and ensuring compliance with healthcare regulations regarding data security. Additionally, the migration has allowed business units greater operational autonomy, facilitated remote access for staff, reduced IT maintenance costs, and supported the integration of new facilities as UCI Health expands its bed capacity.

UCI Health Transforms Patient Care with Successful Cloud Migration UCI Tech News