April 7, 2020: As we continue our field reports, today, Neal Patel, a physician and CIO at Vanderbilt University Medical Center, joins us. In this episode, Neal walks us through some of the incredible technological shifts that have happened at VUMC over the past few weeks. From Zoom calls and virtual town halls to a massive spike in telehealth visits, the changes have been inspiring. Not only have the patients responded incredibly well to the televisits, but the clinical staff has as well. Neal also unpacks the different forms that telehealth can take, from telediagnostics to telemonitoring. While not all of these have been implemented at VUMC, they are becoming a greater possibility as time goes on. Along with this, Neal has been incredibly inspired by the willingness to collaborate across all teams. People who are not usually at the center have been thrown into the fray and the camaraderie has moved Neal. We also talk about the importance of not having heroes during a time of crisis, changes with VUMC’s patient portal, and lessons that Neal has learned from the pandemic so far. Be sure to tune in today!
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