The onus is on the systems to develop a pool of professionals for referrals that's diverse enough and represents a variety of cultural fits and personality fits to be attractive to the patient population. Systems also have to figure out how to keep the quality of it. Without that you cannot sustain.

David Bensema, Kentucky Department for Public Health

Does your EHR allow you to provide quality care? Why or why not? The three components still hold true. Strong user mastery which is education and training, shared ownership which is ownership and engagement and EHR unique user needs which is personalization.

Amy Maneker, KLAS

We know what we know and we don't know what we don't know. So we tend to go towards what we know. But organizations are getting more sophisticated. How are other industries, outside of healthcare, doing this? How are they making their consumer experience platinum level?

Dr. Eric Quinones, World Wide Technology