The main tools in our toolkit are choice architecture, how do you make the right path, the easy path? The second tool is around framing. Words matter. Use common language to make a much bigger impact. The third tool is financial incentive. What are the benefits?

Karen Horgan, VAL Health

We'll look back at 2020, should we have another pandemic, a decade from now and I think we'll more quickly embrace the idea that digital, data and insightful information, whether it's through AI or other algorithms really should be embraced. We'll look at those tools and say wow how did I live without that?

John Groetelaars, Hillrom

Everything changed during COVID. For me personally, you get to a place in the organization where your role is primarily that of a consultant. You're providing experience and knowledge and helping people with decisions. We had to take fast action. We had operational impact, clinical impact and technological impact. I rediscovered the operator inside of me.

Marty Paslick, HCA Healthcare