I’m broadly hearing that telehealth is leveling out at some point. What's it leveling out at? Where does it still make sense? How do we make sure that it's a great patient experience and well-integrated and workable for the clinicians in terms of their workflows?

Sue Schade, StarBridge Advisors

We are seeing that there's less and less brand loyalty. And I know that that's a struggle with the health systems. They're trying to work on their patient portals that are now in the third iteration of post meaningful use. They're trying to make sure they're not clunky and that they do have the digital tools available to be able to really drive that customer experience. I will say that there are still some benefits to going into your healthcare organization.

Christine Parent, MEDITECH

In the old days, things were done very quickly. The term, ‘stat’ comes up. By nature, IT doesn’t work that way in my experience. It’s, ‘Okay, hold on, let’s scope it out, let’s figure out what’s going on, where are the risks?

Tony Alongi, Rochester Regional Health