We need to talk to clinicians, administrators and family members to really understand the journey mapping, the technology, the data, people and processes. Whenever we do that it helps reduce friction on both sides of the equation.

Eric Quinones, MD, World Wide Technology

People are under a lot of emotional strain outside of work because of the uncertainties of what's happening. I've seen that level of pressure within the teams. So I think you're going to have to do more hand holding during the pandemic. We've tried to do that across the board.

Dr. Zafar Chaudry, Seattle Children's

Development projects go off the rails initially when whatever we've conceived isn't in alignment with the board. It's not aligned with our mission, vision, values and goals. And it's not in alignment with our C-suite. It's when we've conjured up some kind of idea that we think is going to be the blockbuster idea. And then we started going down that route without bringing in the proper stakeholders.

Charles Boicey, CTO