Some care is not going to be able to be delivered virtually, because you can build the slickest algorithm in the world, but if it says you have chest pain, that's going to be a pretty short algorithm. It's gonna say go to your nearest emergency department immediately.

Matt Lambert, HealthNXT

We basically had to take a normal 50 to a hundred people that we were telecommunicating with and scale that up into the hundreds and maybe even thousands overnight. It was no small feat.

Ray Lowe, AltaMed

What happens if you can't afford healthcare? I'm hopeful that the patient experience is something we're taking to heart because if a pandemic did nothing else, it really uncovered the need for true empathy, to be present, to listen, to communicate, to understand what people's individual circumstances are. It put a greater focus on the advocacy of wellness and the advocacy of helping people to truly be healthy.

Sarah Richardson, Tivity Health