We have a pretty rich data warehouse that we were able to leverage to build even more capability as we worked through the pandemic. And we've continued to grow that capability to continue the rituals and processes that have been instrumental in supporting expedient decision-making across a complicated healthcare organization.

Shane Thielman, Scripps Health

Given the challenge that the care providers and the doctors are up against, I think it’s very inspiring and that helps us feel a part of a very unique opportunity as well as find the inspiration that’s needed.

Vikrant Arora, Hospital for Special Surgeries

As a manager, you first have to figure out if people are answering your questions. If your questions are reasonable and they're not getting answered in a way that makes sense for you. If people can't do that, then there's something not making sense. It’s about finding confidence and trust in your ability to ask those kinds of questions and set those expectations.

Joel Klein, MD, University of Maryland