As a manager, you first have to figure out if people are answering your questions. If your questions are reasonable and they're not getting answered in a way that makes sense for you. If people can't do that, then there's something not making sense. It’s about finding confidence and trust in your ability to ask those kinds of questions and set those expectations.

Joel Klein, MD, University of Maryland

At Providence we are tracking how much time and burden physicians and nurses feel from the administrative data that comes along with practicing medicine. How much time do you spend typing versus doing your real job, which is caring for people?

Amy Compton-Phillips, MD, Providence

I feel like to be successful in this environment, particularly in startups, but also in healthcare, we have to incentivize people to be ready to be wrong instead of wanting to defend being right. And I think we'll go a lot further.

Sherri Douville, Medigram