Prior to COVID there was no reimbursement of physical therapy for rehab. All of a sudden Medicare approved it. Virtually all the private payers followed suit. The industry did a magnificent job pivoting. Some people went from 0% to 100% tele-rehab in a matter of weeks.

Nancy Ham, WebPT

If we wanto to move into a digital era, what does the technology look like? What is that technical foundation that you're going to build upon look like? So part of the role is, Hey, do you have an understanding of how cloud technology should really work? Do you have an understanding of what the API and the open source world looks like? And just having that understanding doesn't mean just take it and drop it into healthcare because there's different sensitivities in this industry. But understanding that technology allows you to come in and really poke holes and say, how can it work and what should it look like within healthcare?

Kathy Azeez-Narain, Hoag

We are coming from a completely customized EHR and that's not a reflection of the vendor. That is truly just us as an organization. Over 20 plus years we've used the technology and customized it. I think the biggest challenge is going to be getting away from customization in general and having to adapt workflows and things we do as an organization to match what is recommended in the software.

Andrew Cooper, NCH Healthcare System