I think it was interesting that at J.P. Morgan 2023 everybody spoke of what I'll call structured cost reduction initiatives. And we're talking reductions in the hundreds of millions of dollars. Advent talked about a 300 million dollar target but literally Intermountain, CommonSpirit, Baylor Scott & White and Ascension all had specific strategic initiatives to reduce cost.

Rob DeMichiei, Retired CFO

It’s amazing how much waste there is in healthcare. And the waste is broken down into different categories. JAMA released a study showing that 20 to 25% of the overall waste is administrative. So if you solve the administrative issues that exist in healthcare, the claims, the rejections, the number of times you have to submit the work, the number of people you have to do the work, et cetera, you’re going to move the needle forward.

Vik Nagjee, Sirius

We've got bajillions of help desk requests and it's overwhelming. How do we solve them? Most organizations get stuck because they don't set up the right governance and processes before they start automating.

Tim Norris, RSA