I think the pandemic moved the needle significantly to one end of the spectrum. But the needle is moving back a little and equilibrium has not yet been achieved. There's a tipping point. At a very broad level it accelerated the transformation timeline from years to months.

Paddy Padmanabhan, Damo Consulting

Remote working has been a struggle for our culture in general, because we are a walk around collaborative in-person culture. But this is not just an issue at a Cook Children's. It’s a global issue that we're all struggling with because we like to see each other in person. It’s been a challenge to work.

Theresa Meadows, Cook Children's

You've got to find leaders with the right mindset. It’s important to support the relationship with the leadership in the ED with the right doctors or the right mindset. Let them know you understand the pressure they're under. A lot of times you don't realize until you pull an all-nighter or sit in the ED watching horrific things happen and amazing things happen. They're literally saving lives.

David Baker, Pacific Dental