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We created a digital services steering committee. Salesforce, for example, is a component of that committee. Then we looked at the different resources that we had in the company and brought them all together, HR, budgets etc. And we put it all into one area and moved it into IT. Then we changed our name from IT to ITDS. So we are Information Technology and Digital Services.

Craig Richardville, SCL Health

We are still in a state where we are preparing for a Covid surge that we do not expect for a couple of weeks. So there’s a lot of working going on, getting the preparation in place.

Phyllis Teater, Ohio State University Wexner Medical Center

The downside of being a physician in an administrative role is that you can overdo it. You can overplay the hand of I'm a doctor and I know what I'm talking about. That can be used for good and not so good. So you have to calibrate that. You have to choose when you're gonna play that card.

Joel Klein, MD, University of Maryland

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