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SubscribeConsumer expectations relaxed during COVID. We predict the higher expectations will come back. There’s going to be a need to more tightly integrate digital services into existing models and reduce some of the friction that existed out of necessity in COVID times.
Brian Kalis, Accenture
With the COVID crisis mounting in New York City, on March 15th we made the decision that number one, clogging up the system with nonessential orthopedic surgery was not in the public health’s best interest. Number two, if we could empty those patients out of our hospital and not treat them, it would allow us to take COVID patients from other hospitals.
Jamie Nelson, Hospital for Special Surgery
Getting the supply/demand curve to match is a very hard math problem.
Mohan Giridharadas, LeanTaaS
July 31, 2024
July 24, 2024
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