We are in the people business. We are dealing with technology. And the technology has to be successful, but if we don't get the people part and the relationship part right, we will fail. You can have the best technologies in the world, but you will fail if you don't have the right people.

Jeremy Ognall, Gordian

The challenge is to make telehealth an easy transition — we’ve used things like FaceTime and Zoom. We didn’t want to get in the way of providing care to patients as effectively as they choose.

Jeff Sturman, Memorial Healthcare System

There’s no one size fits all. If I'm talking to a CIO and they're struggling with how to expand their role versus the organization's already decided they're bringing in a Chief Digital Officer and where do they fit in that? It's where are they at? What do they want to be doing? How comfortable are they with that expanded role?

Sue Schade, StarBridge Advisors