UCI Health has transitioned its patient call centers to a cloud-based system, led by Chief Technology Officer Jim Davis, completing the migration in February 2024. The move aims to enhance operational efficiency and security while enabling scalability to accommodate the organization's growth. Partnering with Genesys, UCI Health implemented advanced call routing that leverages voice recognition and patient history, improving the patient experience and ensuring compliance with healthcare regulations regarding data security. Additionally, the migration has allowed business units greater operational autonomy, facilitated remote access for staff, reduced IT maintenance costs, and supported the integration of new facilities as UCI Health expands its bed capacity.

UCI Health Transforms Patient Care with Successful Cloud Migration UCI Tech News

The rise of artificial intelligence (AI) has given rise to "zero-knowledge" threat actors, who utilize advanced AI tools to conduct cyberattacks with limited prior knowledge of their targets. Unlike traditional hackers who rely on reconnaissance, these actors automate vulnerability identification and attack execution, increasing their efficiency and danger. They employ AI techniques to develop sophisticated phishing schemes, automate social engineering tactics, and produce adaptive malware, challenging existing cybersecurity defenses. As organizations integrate AI into their operations, they inadvertently create new vulnerabilities, necessitating that cybersecurity teams remain proactive and continuously update their strategies to effectively counter these evolving threats.

AI-Driven "Zero-Knowledge" Threat Actors Revolutionize Cybersecurity Risks SecurityWeek

State lawmakers are increasingly addressing the role of artificial intelligence (AI) in healthcare, as demonstrated at the 2025 AMA State Advocacy Summit in California. Tim Storey, CEO of the National Conference of State Legislatures, highlighted the prominence of AI in legislative discussions, alongside healthcare and budget issues. AMA Board of Trustees Chair Michael Suk emphasized the organization’s commitment to integrating AI to improve patient experiences and outcomes. The AMA has revised its policies on AI development to ensure physicians participate in shaping its future in healthcare. A panel at the summit discussed the need for balancing innovation with patient protection, noting a significant increase in state-level AI legislation, with over 100 bills introduced in 2024.

Lawmakers Prioritize AI's Role in Transforming Healthcare Policy American Medical Association

Texas Children's Hospital has effectively integrated artificial intelligence into its operations, focusing on improving patient care and staff productivity while maintaining ethical standards. According to Myra Davis, EVP and Chief Information and Innovation Officer, the hospital currently utilizes around ten AI models and employs a structured development framework to ensure their effectiveness. One key application has automated employee recognition based on survey feedback, dramatically increasing the number of recognized staff members and improving workplace morale.

Texas Children's Hospital Transforms Care with Innovative AI Solutions Becker's Hospital Review