Microsoft and Epic are trying to get into the cloud game but they need to figure out the sweet spot with clients who are already in and paying a lot of money. They’re not leveraging the correct way. If they truly understand how healthcare systems work then they can deliver the right tools together packaged up.

Dr. David Butler, The Chartis Group

From a technology perspective we were really able to mobilize and change the workforce. We moved 50 call center agents to remote work. We pushed 500 corporate employees to be remote as well. I’m proud to say we performed and completed that in about a week.

Dr. Eric Lee, AltaMed

We are seeing that there's less and less brand loyalty. And I know that that's a struggle with the health systems. They're trying to work on their patient portals that are now in the third iteration of post meaningful use. They're trying to make sure they're not clunky and that they do have the digital tools available to be able to really drive that customer experience. I will say that there are still some benefits to going into your healthcare organization.

Christine Parent, MEDITECH