Show Notes

April 20, 2026: What happens when you layer AI onto broken processes without fixing them first? Angel Mena, MD, CMO of Symplr, joins Bill Russell, Drex DeFord, and Sarah Richardson on Newsday to answer that question with the kind of clinical candor only a practicing physician can bring. From ambient documentation to quality metrics to the credentialing chaos hiding inside every health system, this conversation exposes the gap between AI's promise and what healthcare leaders must do to close it before the opportunity slips away.

Key Points:

00:37 Clinicians and Tech Today

07:44 Beyond the AI Hype

14:49 Admin Burden Credentialing

18:44 Governance Change and Wrap

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