It's crystal clear that the fee for service system we're all living under is abysmal. If you think back to what we did in March, we did all the right things to protect our patients, our communities and our workers. We stopped our elective procedures. We've amped up care in the home. We provided public health services for our communities and it was financially devastating. That should not be the case. It should be that we're always incentivized to do the right thing and that doing the right thing does not result in financial peril.

Karen Murphy, Geisinger

Everybody is frustrated. When's my turn? I want the vaccine. How do I get it? You have to take the big picture view and look at how many have been distributed so far. The metrics and key indicators of hospitalizations, new cases and deaths are going down dramatically. So it's a good news story on the trend. The numbers are still way too high but the vaccines are having an impact.

Sue Schade, StarBridge Advisors

While none of us would have wanted the pandemic to happen, it really was a silver lining for our team. Data science became front and center for our organization, for our system and created miraculous solutions that helped our top executives and frontline managers make decisions on a daily basis.

Brent Lamm, UNC