I think it was interesting that at J.P. Morgan 2023 everybody spoke of what I'll call structured cost reduction initiatives. And we're talking reductions in the hundreds of millions of dollars. Advent talked about a 300 million dollar target but literally Intermountain, CommonSpirit, Baylor Scott & White and Ascension all had specific strategic initiatives to reduce cost.

Rob DeMichiei, Retired CFO

In our IT help desk software we created a pandemic dashboard. We’ve got about 75 items that we’re tracking right now. Early on it was the screening centers and then work from home. We had to deploy a lot of laptops and connect folks that were not typical remote users. It’s now shifted to managing the call centers. It’s different than when you have everybody in the same building. We’re now supporting our operational partners from a unified communication perspective.

Robert Eardley, University Hospitals

At Providence we are tracking how much time and burden physicians and nurses feel from the administrative data that comes along with practicing medicine. How much time do you spend typing versus doing your real job, which is caring for people?

Amy Compton-Phillips, MD, Providence