Executive Interview: The Overlooked Opportunity in Call Center Automation with Scott D’Entremont
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Executive Interview: The Overlooked Opportunity in Call Center Automation with Scott D’EntremontExecutive Interview
About This Episode
October 22 – In this episode, Bill Russell sits down with Scott D’Entremont, CEO at Parlance, to explore the evolving role of AI in healthcare communication. From tackling rising operational costs to addressing the hidden issue of referral leakage, Scott shares how automation is reshaping call centers and front desks across healthcare systems.
They unpack why integration is still a major hurdle, what most health systems get wrong about call routing, and why deep healthcare knowledge—not just flashy tech—is critical for real-world impact. With smarter AI models and better call navigation, the path to streamlined patient communication is clearer than ever.
But with so many new players jumping into the space, how do you separate innovation from noise?
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