Executive Interview: Why Healthcare Systems Are Abandoning Manual Testing with Mark Scruggs

February 4, 2026: Mark Scruggs, President and COO of SureTest, reveals why healthcare organizations are achieving 80% reductions in testing time and why renewal rates are unprecedented. Mark discusses how automated testing for EHR upgrades and implementations delivers ROI within six to nine months, eliminates over 20,000 hours of manual work annually, and has created what KLAS calls the only true turnkey managed testing service in healthcare. From Epic and Cerner to UKG and ERP systems, discover why organizations that automate testing never want their old processes back.

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Key Points:

• 02:23 ROI and Client Success Stories
• 06:10 AI in Healthcare Testing
• 08:15 Wine Talk and Personal Stories

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