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November 13: Today on the Conference channel, it’s an Interview in Action live from the 2023 CHIME Fall Forum. On this episode Sue Schade, Principal at StarBridge Advisors speaks with Theresa Meadows, CIO & SVP at Cook Children's Health Care System.They discuss keynotes at the forum, including about how to foster relationships, build teams, and exercise compassion. Theresa also highlights the importance of artificial intelligence in healthcare and the strides they are making to harness it safely and effectively. The conversation gravitates towards the use of AI initiatives such as remote monitoring and ambient listening for process improvement and improving caregiving—is this the future of healthcare?

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Transcript

This transcription is provided by artificial intelligence. We believe in technology but understand that even the smartest robots can sometimes get speech recognition wrong.

Welcome to This Week Health Conference. My name is Bill Russell. I'm a former CIO for a 16 hospital system and creator of This Week Health, a set of channels and events dedicated to leveraging the power of community to propel healthcare forward. Today we have an interview in action from the Fall Conferences on the West Coast.

Here we go.

here we are at the Chime Fall Forum with another interview and action my name is Su Shade.

I'm a principal of Starbridge Advisors and one of the moderators for the Town Hall Podcast Show. And with me today is Theresa Meadows, who is the SVP and CIO. So, at Cook Children's Health Care System in Fort Worth, Texas. Welcome. Good to have you here. Thank you. here. This is fun. Alright, this is fun, yeah.

So, first off, you were in the keynote. I was, yeah. You did an award handoff. Yes, I handed off the baton to the new person. Yeah, absolutely. That was great. What did you think of the keynote?

I loved the keynote. I teach and boot camp the value of relationships. and building your team, and compassion. And so to hear it actually with evidence based, I'm a nurse by background, so evidence based compassion is really important.

And having data to actually show it works, which I think most people think, oh, it's just something you just have to do, but it actually works. So I loved it. I loved the keynote.

Very inspiring. I want to find Dustin Hufford. Do you know Dustin? I do. He's the CIO for Cooper. Okay, I'd just tell him how Yeah, one register person.

One register person.

Yeah, lots of things. I mean, I think, of course the AI topic is, I'm sure, on everybody's list of things, and mostly just how to get in front. In front of it. Yes.

Okay. How are you doing that? We're a little bit

behind. Okay. So, we recently just are standing up some governance processes, and our goal is...

is really to try to do safe artificial intelligence. So we will start internally with really working with some of our trusted partners who have built AI into their products. And kind of learning. And then we're going to set up a learning environment of our own. So we can use some of our own data to kind of see how this is going to work.

And then we'll, maybe get more brave later as we learn more. But we're still in the learning mode, which I think most people are. Absolutely.

So do you know what you have gotten it? He's the CIO at Rush. Okay. And I interviewed him for one of the Town Hall podcast series. I think what he had to say about AI, I can connect you with him if you don't know him.

But on that podcast, what he said about AI and governance and kind of the four pillars, which I can't remember right now. And how they've integrated it with existing processes and governance. Amazing. I think they're ahead

of the game. That would be great. Yeah, I'll connect you. That would be wonderful.

Okay.

This is worth it. Now. This is worth it. Okay. See ya. So, what are you looking forward to here at the uh, platform? Oh, lots of things.

You know,

Of course, always getting to see our friends and our colleagues. That's always number one. I actually love the focus groups because I think it's a time for us to help each other and learn from each other.

And then, of course, the keynotes. The keynotes are, like, so inspirational. I always leave super motivated about the things I want to do after listening to the keynotes. the things.

Absolutely gOod. So, what are you looking into besides maybe... Yeah. Yeah,

we're in just a really high growth mode, so we're acquiring a lot of practices.

So really, having best practice around how do we do those acquisitions, and how do we bring people into Cook Children's and kind of show them our new culture. We're doing a lot of work there. We're also doing a lot of work around patient experience and our, mobile experience, and really trying to bridge the inpatient and outpatient experience into the home.

So I'm excited about some of those initiatives we have.

My, I may have told you this before, I have a daughter who is a nurse practitioner. Yes. She's now the director of advanced practice providers for Mass General Brigham. Oh, that's exciting. I love talking to her about what they're doing, what the issues are.

That's really cool. Yeah, how it's growing. Yeah,

we're doing a little bit of that, but more on the remote monitoring. It's not quite hospital at home. We have a fairly large home health, branch who does some hospital at home monitoring, home infusion. That kind of stuff. But really getting more of the technology built into that is what we're looking at,

you know,

going forward.

So thinking, because you're a children's hospital, are parents receptive and excited about that opportunity? They are. They are. In terms of a hospital home?

Yeah. We have palliative care, so we have a lot of really sick kids who, for them to they

have oxygen or ventilator dependency. And so us being able to do some of that remote monitoring. And then telehealth visits, so that they don't have to come in and go through that trauma of coming in. So those are things parents are super excited about, because it does cause a lot of trauma.

Right, and not have to find the babysitter for the other kids at home, right?

Yes, or whatever, yeah. So, anything exciting in terms of innovations in 23 you want to tell us about? Yeah,

you know,

we're looking into a couple of AI initiatives around ambient listening, around using some technology that actually uses... Video, sound, and RFID to really do some process improvement and improve caregiving as well as maybe some auto documentation based on process.

So we've got some of those happening starting in January, so that's pretty exciting too.

Very exciting. Okay, you've got a lot going on. A lot. Alright. Always got a lot. Always got a lot. Okay. Well, Thank you. This has been great, and I will get you those connections.

Awesome. Thanks so much. Okay, good.

 Another great interview. I want to thank everybody who spent time with us at the conference. I love hearing from people on the front lines. It is phenomenal that you shared your wisdom and experience with the community and we greatly appreciate it. We also want to thank our channel sponsors who are investing in our mission to develop the next generation of health leaders.

They are CDW, Rubrik, Sectra, and Trellix. Thanks for listening. That's all for now.

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