This Week Health

Sue Schade

Principal

StarBridge Advisors

Sue is a Principal at StarBridge Advisors, LLC.  A nationally recognized health IT leader, Sue recently served as interim SVP and Chief Information Officer at Boston Children’s Hospital. She previously served as interim Chief Technology Officer at University of Vermont Health Network, Chief Information Officer at Stony Brook Medicine on Long Island, University Hospitals in Cleveland, Ohio, and Boston Children’s. Prior to StarBridge Advisors, she was a founding advisor at Next Wave Health Advisors. Sue has more than 30 years’ experience in healthcare information technology management and was recognized as the CHIME-HIMSS John E. Gall, Jr. CIO of the Year in 2014.

Sue served as Chief Information Officer for the University of Michigan Hospitals and Health Centers from 2012-2015, providing direction and oversight to information technology initiatives and working closely with the CIO for the U-M Medical School. Under her leadership, UMHS made the HealthCare’s Most Wired list in 2015 and achieved the HIMSS Analytics EMR Adoption Model Stage 6 in 2014.

For over 12 years, Sue served as Chief Information Officer of Brigham and Women’s Hospital in Boston. Her previous experience included 12 years in positions of increasing responsibility at a large integrated delivery system in the Chicago area. She led the software division for a start-up healthcare software and outsourcing services vendor for several years and worked as a senior manager in the healthcare information technology practice at Ernst and Young.

An active member of HIMSS and CHIME, Sue served on the CHIME Board 2004-2006 and chaired its Education Foundation Board 2006-2009. She served on the HIMSS Advocacy and Public Policy Steering Committee 2009-2011 as well as the CHIME Policy Steering Committee. Sue achieved fellow status with both HIMSS and CHIME. She served on the AAMI board 2013-2022 including as Vice Chair of Health IT.

She is a regular speaker and writer within the HIT industry including a weekly blog called Health IT Connect at www.sueschade.com. She holds an MBA degree from Illinois Benedictine College in Lisle, Illinois.

Contributions

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Clearly care has shifted and telehealth and virtual care is here to stay. How do we continue to make it work? Patient satisfaction surveys and claims data from CMS demonstrate that many Americans have come to see telehealth as one of the most positive improvements to our nation's healthcare system in recent memory. It's being accepted. Our providers are making it work. Our providers are accepting it. So it's a no brainer to me.
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Burnout and mental health is certainly an issue for many workers. It's certainly an issue for healthcare workers. They don't want to live like their parents. My two daughters, they're born in 78 and 81. And I think for a long time, they've made it clear to me, as much as they want to progress in their career, they don't want to work like I've worked. They don't want to have what I've had in terms of the push and the responsibility and at times what that means in terms of the impact on your family and home life.
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I continue to be concerned about IT direct support and engagement with our clinical users. That is very difficult in the remote world. I think that IT organizations need to find ways to accommodate that and structure it. And not assume that it can all be done remotely.
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I’m broadly hearing that telehealth is leveling out at some point. What's it leveling out at? Where does it still make sense? How do we make sure that it's a great patient experience and well-integrated and workable for the clinicians in terms of their workflows?
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If we look at what people went through in 2020 and well into 2021, people are exhausted. You come to value and appreciate people in a different way. You come to know and work with them in a different way. There were also many natural disasters on top of the pandemic. I know a CIO in Michigan. They had a huge flood. He had people on his team who lost their homes that were staying with him in his house.
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