If You've Seen One Discharge, You've Seen One Discharge | The 229 Podcast with Sherri Hess
Apple Podcasts
Questions Answered in This Episode
- If you have seen one discharge, have you seen one discharge?
- What did leadership initially misunderstand before any cart rolled in?
- Why did night nurses want 24-hour coverage, then change the times again?
- When is adding FTEs the right move for a rollout?
- What should a CNIO refuse to implement because it just sounds fun?
About This Episode
September 10, 2026: Sherri Hess (former VP and Chief Nursing Informatics Officer, HCA Healthcare) sits down with Sarah Richardson. Not enough nurses on the acute-care floor. Too much admission and discharge work sitting on the people who were already there. Virtual nursing left the first unit in 3 to 4 months. The hard part was adding FTEs, not buying the cart. If you have seen one discharge, you have seen one discharge.
Key Points:
0:00 One operational problem
2:22 Tegria
3:05 If you've seen one discharge
6:23 Start on one unit
8:14 Night nurses wanted 24 hours
9:53 SureTest
11:51 What the cart actually fixed
13:14 How they measured it
15:14 3 to 4 months off the pilot
18:21 Fail fast, fix fast
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