A recent YouGov poll explores Americans' perspectives on the U.S. healthcare system, revealing widespread dissatisfaction, with only 40% having a favorable opinion compared to 53% who view it unfavorably. The survey also highlights demographic variations, noting that older adults and Black Americans tend to have more favorable views. Despite dissatisfaction with the system, medical professionals like doctors and nurses are viewed favorably by a majority. The poll addresses the complexities of medical malpractice and discrimination, where many Americans reported experiencing negative treatment based on factors like weight, insurance status, or identity. The data suggests that a significant number of Americans avoid medical care due to negative past experiences, emphasizing the importance of effective communication and respect from healthcare providers to improve patient comfort and trust. The poll methodology is based on a diverse sample aimed to represent U.S. adult citizens.

One in three Americans say that a doctor has treated them negatively because of their identity YouGov

AllianceChicago is a network of over 76 community health centers across 23 states, focusing on improving health equity through collaboration and health information technology (HIT). With a history spanning more than 25 years, the organization supports community-based research, innovative partnerships, and the development of tools like PRAPARE to address social determinants of health. Andrew Hamilton, RN, CIO, and deputy director, discusses how HIT supports equitable care, enhances public health surveillance through standardized EHR systems, and integrates social care needs data to foster a more inclusive healthcare system. The emphasis is on collaborative efforts, data interoperability, and addressing social needs at both individual and population levels to optimize health outcomes and equity.

AllianceChicago CIO discusses technology-enabled approaches to health equity Healthcare IT News

Improving the customer experience (CX) is vital for healthcare organizations, who often view it as a cost center rather than an opportunity. Only 6% of brands improved their CX quality significantly, according to Forrester Research. Key strategies include enhancing contact center solutions with CPaaS platforms and AI, which offer tools like voice bots and contextual data analytics to personalize interactions. Automation and AI can streamline workflows, reduce errors, and support agents in delivering efficient, empathetic service. While bots can alleviate some tasks, there will always be a role for human agents, with AI tools offering support to make interactions more effective and satisfying.

3 Areas of Focus to Elevate the Customer Experience for All HealthTech Magazine

CrowdStrike executive Gur Talpaz has dismissed claims that the cybersecurity firm is planning to acquire patch management company Action1 for nearly $1 billion, calling these reports "outrageous." Despite a single, brief meeting between the two companies following the RSA Conference, Talpaz clarified that no senior CrowdStrike leaders were involved, no non-disclosure agreements were signed, and discussions did not progress beyond a surface level. Action1 issued a statement confirming multiple acquisition inquiries but emphasized its decision to remain independent. These claims emerge amid CrowdStrike's reputational challenges following a defective update that caused significant disruptions, including a costly outage for Delta Airlines. CrowdStrike is now committing to more rigorous testing and staged updates to prevent future issues.

CrowdStrike Exec: Alleged M&A Process With Action1 ‘Never Happened’ crn