Last Show of 2021 – Top of Mind for Healthcare CIOs #5 – Care Venues

Speaker 00:00:03 Today in health. Speaker 00:00:03 It, the story is top of mind for healthcare. Speaker 00:00:06 CIO is a top five list based on my recent interviews today. Speaker 00:00:12 Our final item in the list and our final episode for 2021 number five caravan news. Speaker 00:00:19 My name is bill Russell. Speaker 00:00:20 I'm a former CIO for a 16 hospital system and creator of this week in health. Speaker 00:00:24 It a channel dedicated to keeping health it staff current. Speaker 00:00:28 And engaged. Speaker 00:00:30 If you are listening to this show, you are already signed up for our new channel Speaker 00:00:34 this week health news for next year, we will have the today show this show that Speaker 00:00:40 you're listening to and the news day show on this channel, but we have a lot of Speaker 00:00:45 other great content for you next year. Speaker 00:00:48 This week in health, it, the podcast with the red background Speaker 00:00:51 and a picture of me on the cover. Speaker 00:00:52 We'll become this week health conference on that channel. Speaker 00:00:56 We will have the conference that never ends keynotes every Friday and Speaker 00:01:01 solution showcases and deep dives. Speaker 00:01:04 I'm already starting to record some of the January episodes for keynote. Speaker 00:01:07 And we have some great guests on the show and we're going Speaker 00:01:11 to do it a little different. Speaker 00:01:12 We're going to be narrowing the conversations down a little bit, Speaker 00:01:15 get a little deeper on a few topics. Speaker 00:01:17 Instead of going wide with all of our guests, then we will have two new channels Speaker 00:01:22 this week health academy, where we will have a new show called insights. Speaker 00:01:26 I've been told that listening to our content is one of the best ways Speaker 00:01:29 for someone to get up to speed. Speaker 00:01:30 On the topics that are relevant in health it, and toward that end, we packaged up Speaker 00:01:35 some of our best moments on insights and boiled them down to 10 minute episodes. Speaker 00:01:40 You can listen to them three times a week. Speaker 00:01:42 On that channel. Speaker 00:01:44 Finally, we will have this week health community. Speaker 00:01:46 This is a channel by you and for you. Speaker 00:01:49 We are creating a place where we are launching the podcast, careers of health. Speaker 00:01:54 It practitioners. Speaker 00:01:55 We will produce shows for guests like Craig Richard Ville. Speaker 00:01:59 He's going to host a show and Angela Russell data scientist Speaker 00:02:01 is going to host a show. Speaker 00:02:03 And many more. Speaker 00:02:03 The show on that channel, this week health community, is called town hall. Speaker 00:02:08 It is where we will take turns with the microphone. Speaker 00:02:11 This should be a blast. Speaker 00:02:12 I'm really looking forward to it. Speaker 00:02:13 If you haven't signed up for all four channels, turn off your Speaker 00:02:16 podcast right now and subscribe. Speaker 00:02:19 That's right. Speaker 00:02:19 I mean, you had mark stopped the run right now. Speaker 00:02:23 Sarah Richardson, stop on your Peloton right now. Speaker 00:02:26 Sushi. Speaker 00:02:27 Stop walking your dog and just take one minute Take a break. Speaker 00:02:32 Look it up and subscribe, then get back at it. Speaker 00:02:35 The rest of you follow Speaker 00:02:37 Ed sarah and sue's lead and sign up right now. Speaker 00:02:41 If you need a little help finding them. Speaker 00:02:43 Although you should be able to find them with a simple search on Speaker 00:02:46 apple, Google, Spotify podcasts, as well as overcast and other players. Speaker 00:02:50 You can also go to this week health.com click on the shows or Speaker 00:02:53 the subscribe page, and the links will take you where you need to go. Speaker 00:02:58 All right. Speaker 00:02:58 Let's talk caravan news. Speaker 00:02:59 Before we do that, let me remind you what we are doing. Speaker 00:03:03 I hung out with a bunch of CEOs over the last couple of months, and one of Speaker 00:03:07 the questions I asked each of them was. Speaker 00:03:10 What is top of mind? Speaker 00:03:11 What's top of mind for you right now. Speaker 00:03:14 At the end of this year and going into 2022. Speaker 00:03:17 And from that input, I created a top five list of the things which Speaker 00:03:21 are top of mind for healthcare CEOs. Speaker 00:03:23 And they were in this order, number one, labor, and we covered this on Monday. Speaker 00:03:29 So five episodes we did Monday, Tuesday, Wednesday, Thursday, and Speaker 00:03:33 today is Friday with caravan news. Speaker 00:03:35 So Monday was labor. Speaker 00:03:37 And that was talking about the battle for staffing and it's Speaker 00:03:42 getting pretty intense out there. Speaker 00:03:44 There's a shortage. Speaker 00:03:46 Of really good. Speaker 00:03:47 It labor and there's also a shortage in clinical labor. Speaker 00:03:51 And that is creating a challenge. Speaker 00:03:53 So that's number one on their list. Speaker 00:03:54 Number two is cybersecurity for obvious reasons. Speaker 00:03:57 We covered that on Tuesday, Wednesday, all things digital, right? Speaker 00:04:01 So every CIO has a digital story or a digital project. Speaker 00:04:05 That they're looking at that is right around the corner. Speaker 00:04:08 Yesterday or Thursday, we looked at automation. Speaker 00:04:11 And I had fun with automation and did a bunch of research talked to some Speaker 00:04:15 people before I did that episode. Speaker 00:04:17 And so give you a little bit more content than I normally do. Speaker 00:04:21 Around that topic. Speaker 00:04:22 And then today is care venues. Speaker 00:04:23 What can I tell you about caravan news? Speaker 00:04:25 CEO's are being asked to stand up care in different places and in different Speaker 00:04:29 ways than we have ever been asked before in partnership with colleges and high Speaker 00:04:35 schools in standalone retail spaces. Speaker 00:04:37 In partnership with dental and mental health in the home, in the workplace Speaker 00:04:43 care anywhere with telehealth, from anywhere in the existing workflow Speaker 00:04:47 or developing new workflows, make it seamless for the clinician, Speaker 00:04:51 make it seamless for the patient. Speaker 00:04:53 Okay. Speaker 00:04:53 Ready? Speaker 00:04:55 Go. Speaker 00:04:56 You've probably already received some of these requests or at Speaker 00:04:58 least heard about some of them. Speaker 00:05:00 And let me tell you how I'm thinking about this. Speaker 00:05:04 This is a trend that goes back about a decade and the pandemic acted as a Speaker 00:05:09 catalyst to accelerate this activity. Speaker 00:05:11 Because it goes back a decade. Speaker 00:05:13 I know that this is a sustainable trend. Speaker 00:05:17 It's here to stay. Speaker 00:05:18 Because it is here to stay. Speaker 00:05:20 And I don't know where I'm going to be asked to stand up care. Speaker 00:05:23 Next. Speaker 00:05:24 I look to break these things down into core elements of delivery of care. Speaker 00:05:29 Or building blocks and fundamental platforms that can be mixed and Speaker 00:05:33 matched to develop new offerings in the community, regardless of where Speaker 00:05:37 I'm being asked to stand it up. Speaker 00:05:39 All right. Speaker 00:05:39 Let me give you a little more background. Speaker 00:05:41 What are we talking about when we're talking about Speaker 00:05:42 building blocks and platforms? Speaker 00:05:44 Let's talk about a building block, a building block might be something Speaker 00:05:47 like a digital front door, right? Speaker 00:05:50 It's going to have scheduling communication channel of some kind Speaker 00:05:52 easily accessible information to reduce the friction. Speaker 00:05:56 Of the patient interaction. Speaker 00:05:58 There should be a communication platform that acts outside of the Speaker 00:06:01 digital front door, but is integrated into the digital front door. Speaker 00:06:05 Why because you will, you use that comm platform in a bunch of Speaker 00:06:09 different applications, alerts, rescheduling, MedAdherence, Speaker 00:06:13 and patient to clinician communication to name a few. Speaker 00:06:16 If you don't do it as a platform, you will end up with 10 of these Speaker 00:06:19 things baked into various systems. Speaker 00:06:22 That is inflexible it's expensive to maintain and it's expensive to administer. Speaker 00:06:28 You will need medical devices of all kinds. Speaker 00:06:31 And these will vary based on care venue and specialty. Speaker 00:06:35 When this is the case, you're going to find that you want standard practices to Speaker 00:06:39 collect information from these devices. Speaker 00:06:41 There's going to be a whole bunch of them. Speaker 00:06:42 You can't really identify all of them upfront. Speaker 00:06:45 And so there's going to be new ones constantly coming on. Speaker 00:06:48 So you're going to want a way to collect information from these devices Speaker 00:06:51 and filter it to a system of record, which actually is a platform in itself. Speaker 00:06:56 If you think about it. Speaker 00:06:58 When collecting information from clinical devices, I look for tools that have a Speaker 00:07:02 track record of integrating with new devices quickly and completely think Speaker 00:07:06 things like capsule or I accurate. Speaker 00:07:09 . You'll want standard equipment for various builds the beds or exam room equipment Speaker 00:07:13 should be standardized and identified well before the request comes in. Speaker 00:07:17 Th think about it like Southwest airlines, right? Speaker 00:07:19 They keep costs down because they use seven 30 sevens. Speaker 00:07:23 Train your pilots on a 7 37 and they can fly almost any aircraft in the fleet. Speaker 00:07:28 NASA with other airlines training costs are higher. Speaker 00:07:31 The pilot flexibility is a lot less. Speaker 00:07:34 So. Speaker 00:07:35 Southwest ends up being one example of a company that lives by standards. Speaker 00:07:39 And because they do, they reduce their costs of maintenance, training and fuel. Speaker 00:07:44 Just to name a few. Speaker 00:07:45 Another example of what I'm talking about is Edward Jones. Speaker 00:07:48 And I'm fairly familiar with this because they were St. Speaker 00:07:51 Louis company. Speaker 00:07:52 And I did some work with them. Speaker 00:07:54 There's an Edward Jones office and every small town. Speaker 00:07:58 When everyone else in wealth management was moving away from offices. Speaker 00:08:02 Edward Jones put a strategy together to put up an office in 60 days Speaker 00:08:07 from inception to staff the office in 60 days, functioning making Speaker 00:08:12 phone calls, meeting with clients. Speaker 00:08:14 This catapulted them to the forefront of the industry. Speaker 00:08:17 Everyone else saw digital as an opportunity to reduce costs, Speaker 00:08:21 get rid of their real estate and tap into new markets. Speaker 00:08:24 All of that was true, but they left their core business wide open and Edward Jones. Speaker 00:08:29 Capitalized. Speaker 00:08:30 They had a warehouse full of pallets, organized by desk. Speaker 00:08:34 They would identify the number of people they were going to hire for an office Speaker 00:08:37 real estate would swoop in and sign a lease and the palace would go out. Speaker 00:08:42 Teens would be sent onsite and they became experts at standing up a new office. Speaker 00:08:47 And why not every pallet was the same. Speaker 00:08:49 Every printer, every router, every switch, every phone, the same Speaker 00:08:52 pre-configured and ready to go. Speaker 00:08:55 We have to get to that level of efficiency in standing up new care venues. Speaker 00:09:00 Perhaps there are multiple standards for the home for retail clinic and for. Speaker 00:09:05 I don't know, maybe a retail partner space of some kind. Speaker 00:09:08 Only, you know, your market and the different types of care venues. Speaker 00:09:11 But then look for the standards that you can establish. Speaker 00:09:14 Look for the commonality that you can establish and then put platforms in place. Speaker 00:09:18 That's going to be able to serve all of those care venues. Speaker 00:09:21 We should be able to roll these out as our system requires us to Speaker 00:09:24 with middle labor and training. Speaker 00:09:26 It's about identifying the building blocks and putting the platforms in place. Speaker 00:09:32 All right. Speaker 00:09:32 That's probably enough for care venues since this is the last show of the year. Speaker 00:09:36 I wanted to take a few minutes to say thank you for listening to this show. Speaker 00:09:40 I wasn't sure if it was going to be worth it for me to do this show, it's about Speaker 00:09:44 one hour to an hour and a half of my day. Speaker 00:09:47 Depending on the topic, but we built it and you started to show up. Speaker 00:09:52 We are moving towards about 150 downloads per episode, which is above the target. Speaker 00:09:56 We set when the year began, we did about 240 episodes, which Speaker 00:10:00 is also above the target we set before the year began as well. Speaker 00:10:04 And I'm just thankful. Speaker 00:10:05 I'm thankful that you showed up. Speaker 00:10:06 I'm thankful for the notes that I got. Speaker 00:10:08 I'm thankful for the people. Speaker 00:10:09 Especially who send me stories that is really helpful. Speaker 00:10:12 When you send me a story and say, Hey, can you talk about this? Speaker 00:10:15 Or this is really relevant for me. Speaker 00:10:16 I'd love to hear what you have to say about it. Speaker 00:10:18 That's a, that is one of the. Speaker 00:10:20 Most encouraging things for me when I get those notes. Speaker 00:10:23 I'm going to take a few weeks off and come back renewed for the new year. Speaker 00:10:27 I wanted to just end the show by saying thank you for a great 2021. Speaker 00:10:32 And I look forward to connecting with you again in 2022. Speaker 00:10:36 That's all for today. Speaker 00:10:37 If you know someone that might benefit from our channel, Speaker 00:10:40 please forward them a note. Speaker 00:10:41 They can subscribe on our website this week. Speaker 00:10:43 health.com. Speaker 00:10:44 They can hit the subscribe button. Speaker 00:10:45 But they could also just go out to where they listen to podcasts Speaker 00:10:48 search for any of our new channels Speaker 00:10:51 . This week held conference this week health academy, this week health news. Speaker 00:10:55 And this week health community look for this week health, Speaker 00:10:59 and I think you'll find them. Speaker 00:11:01 There you go. Speaker 00:11:02 We want to thank our channel sponsors. Speaker 00:11:04 For investing in the show, investing in our mission to develop the Speaker 00:11:08 next generation of health leaders. Speaker 00:11:10 VMware Hill-Rom starboard advisers, McAfee, and a Rubin networks. Speaker 00:11:15 Thanks for listening.