This Week Health
March 24, 2023

SureTest’s Automation Solution Can Save You Time and Provide ROI: A Case Study with Novant Health

Epic Test Automation



With a full-time team of 10 quality assurance staff members responsible for all manual testing, Novant Health was looking for a better way to test its Epic system and existing infrastructure. Because the team was not certified or trained in Epic, they relied on Epic application teams to write manual scripts that they then executed.

The health system needed a test automation approach that would reduce resource allocation in this area and increase its testing scope. Novant decided to partner with SureTest to benefit from their market-leading Test Automation Solutions offering.



For the phase one deployment, to reduce the time to value and increase the initial ROI, SureTest worked with Novant to identify and recommend up to 10 key workflows for each of their implemented modules in Epic. The result was 9 test case scenarios that included over 100 individual end-user workflows covering their most frequent and impactful testing scenarios to drive the highest value possible on their quarterly release upgrades.

In addition, SureTest:

  • Converted captured workflows into automated scripts
  • Validated automated scripts (workflows) with Novant application teams
  • Deployed automation testing software within Novant’s infrastructure so they can schedule or run scripts ad-hoc.

After the initial workflow capture, Novant took on a full version upgrade from Epic that included a major user interface design change. This presented a significant “look and feel” gap between the recorded workflows ad the live EHR system that would need to be closed during script development.

Because SureTest’s team has deep Epic expertise and experience, they were able to incorporate the changes and close the gap with minimal engagement of Novant staff resources. SureTest accounted for all changes related to the version upgrade during script development before the final validation review.

Following deployment, SureTest maintains automated scripts to match both Novant’s workflows and changes within the EHR, thus helping Novant realize continued benefits over time from Test Automation. The SureTest Automation Solution also allows the health system to take advantage of Epic’s quarterly releases and upgrades. SureTest works behind the scenes —testing and addressing technical changes and bug fixes.

Other ongoing activities include:

  • Continuous smoke and regression testing of Novant’s core workflows
  • Daily maintenance –testing scripts, validating changes, and updating as appropriate. Including support for the constant stream of COVID-related changes in the system
  • Provide documentation on test automation - logs of coverage, dashboard, etc. from eggplant manager
  • Continually collaborate with Novant to expand their automation footprint to include other Epic applications as they are implemented



By partnering with SureTest for Epic Test Automation, Novant significantly increased the efficiency and reliability of its testing process. This automated approach:

  • Eliminated hours and days needed to tediously re-create and fully document potential system “bugs”
  • Reduced the cost and time to acceptance of new releases by cutting back time required from analysts and shortening the Command Center’s duration
  • Minimized disruption and burden on clinicians by reducing or eliminating time away from regular duties
  • Improved user satisfaction and adoption by easing testing burden and identifying system issues early on
  • Ensured testing scripts and major workflows remained up to date and added value not only to the testing process, but training and other areas
  • Decreased testing delays when analysts were unavailable
  • Reduced time to run test scripts by an average 91%
  • Reduced labor to run test scripts by 100%

Today, SureTest has automated 125 individual end-user workflows, or 60% of Novant’s Epic scripts, and anticipates nearly 80% automation completed by year-end. Assuming four release upgrades per year, Novant will experience an estimated time savings of 29,200 testing hours annually. Using automation, Novant increased its rigor to run core scripts daily, ensuring that all workflows are thoroughly tested well before upgrade events.



SureTest’s test automation program allowed Novant to test more, with fewer people, and in a shorter amount of time. Here’s what the Novant team had to say about this streamlined approach:

  • “You mean to tell me we that we never have to manually register a patient again? Awesome!”
  • “In 10 minutes, a major EHR upgrade core (functional) automated test script was complete. The result: 20+ complex integrated scripts automatically updated in just seconds!”
  • “One of the best parts about SureTest’s test automation program is that it doesn’t require our manual scripts to be up to date, or our workflows to be well documented. We started quickly and saw benefits in a matter of weeks.”
  • “A complex automated integrated script now takes 18 minutes or less per day to run, pausing overnight for system processing. It used to take 23 hours of labor across four days!”


See the official release from SureTest: SureTest - Novant Case Study

More about SureTest solutions: SureTest Test Automation Infographic

Find more information about SureTest today and look for their booth at ViVE 2023


Find Suretest at ViVE 2023 Booth #812

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