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Questions Answered in This Episode
- Who acts when the CAC tool flags a case?
- How did UTMB go from 1 to 22 agents in 12 months?
- If the agent is mission-critical, who takes the 4 a.m. call?
About This Episode
September 16, 2026: Nish Khandwala, Co-Founder and CEO of Bunkerhill Health, and Dr. Peter McCaffrey, Chief Digital and AI Officer at UTMB Health, join Bill Russell. UTMB started with an FDA-cleared incidental coronary artery calcium algorithm. The next question was the workflow: who sees the flag, who acts, do you hire a navigator. Agents now pull the image, the chart context, and the downstream tasks. In 12 months UTMB went from one live agent to 22 on a single instance: missed patients, prior auth, care pathways, referral access.
Key Points:
0:00 Open
0:06 Solution Showcase
0:39 What Bunkerhill is
3:10 Incidental calcium, then what
5:56 Open systems vs Epic
9:10 What's this going to cost
11:25 22 agents in 12 months
13:29 You can also build expensive RPA
16:55 If the agent is a toy
20:05 Forward-deployed engineers
23:17 Close
Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer
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