What happens if you can't afford healthcare? I'm hopeful that the patient experience is something we're taking to heart because if a pandemic did nothing else, it really uncovered the need for true empathy, to be present, to listen, to communicate, to understand what people's individual circumstances are. It put a greater focus on the advocacy of wellness and the advocacy of helping people to truly be healthy.

Sarah Richardson, Tivity Health

We typically run about 99 to 100 IT projects at any given time outside of a pandemic. When the pandemic hit we put everything on hold that wasn't essential. We went down to about 10 active IT projects.

Molly Katsanes, Peace Health

One of the challenges in healthcare is that everything has meaning. Everything could benefit patients or providers or whoever. It's about prioritization and what the pandemic did was hyper prioritization.

Anne Weiler, AWS