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Oct 31, 2023·Modern Healthcare

Once valued at $4 billion, Olive AI has sold its remaining assets and is ceasing operations. Its software product and business were sold to Waystar and Humata Health respectively. CEO Sean Lane downsized 665 personnel due to strategic errors and economic difficulties. Olive's focus on revenue cycle management and utilization management led to selling product lines to Rotera and Availity. Olive AI's collapse follows similar instances with 'unicorns' Pear Therapeutics and Babylon.

Oct 29, 2023·Ars Technica

ITC ruled Apple Watch violating Masimo patents, faced import ban. Upheld January ruling, Apple Watch infringed Masimo patent, possible exclusion period after 60 days. Contention, Masimo's light-based pulse oximetry. Apple accused of stealing Masimo's idea, poaching engineers. Apple argued, declined partnership as Masimo not consumer-focused. Apple could appeal, make modifications or settle with Masimo to avoid ban. Apple facing ongoing patent disputes with Masimo, AliveCor.

Oct 24, 2023·Beckers Hospital Review

EHR vendor Epic leads in 2022 hospital market share at 35.9%, adding 83 hospitals and 14,330 beds; Oracle Cerner ranks second (24.9% share, lost 4,658 beds); Meditech holds 16.3% share and 14% hospital beds.

Sep 28, 2023·LinkedIn

In the evolving B2B2C health tech landscape, Sharecare has been replaced by Castlight Health due to its superior ecosystem scale of 37 solutions. Among key movements, the Virgin Pulse recently announced its middle-market-focused $3B merger. It is also notable that Morgan Health has invested in this deal while also backing apree health, Castlight Health's parent company. Additional ecosystem ratings place UHC Hub solutions at 18, followed by Evernorth at 14, and CVS Health at 11.

Sep 24, 2023·KLAS Research

KLAS report emphasizes importance of proactive service in HIT vendor excellence. Proactive service impacts customers' perception of a vendor's performance and is a critical differentiator in a crowded tech space. Misconceptions exist about the role of proactive service, technology can't eliminate need for proactive service, and proactive service extends beyond basic product use. Vendors must balance selling more solutions with meeting customers' existing needs. Proactive service underlies vendor offerings and requires continual attention. Automation alone can't facilitate proactive service. High-rated vendors address customer issues promptly, help improve outcomes, and foster strong partnerships. Clear proactive communication of development roadmap and upgrade experience affects customers' retention and willingness to buy. Both vendors and customers should aim for better partnerships. KLAS report, based on interviews with healthcare professionals, measures every aspect of customer experience.

Sep 24, 2023·Becker's Healthcare

Most healthcare organizations are generally satisfied with health IT vendor's customer service, but 33% still unsatisfied, says KLAS Research. Top influencers of satisfaction include proactive issue ownership (44%), ability to achieve outcomes (26%), upgrade experience quality (25%), communication on development & roadmap (24%), guidance/recommendations (24%), communication about bugs/ issues (23%), staff knowledge/empowerment (23%), system tailorability (20%), actionable reporting/insights accessibility (19%), implementation/training (16%), touchpoints regularity (13%), and integration needs support (11%).