Show Notes

June 13, 2022: Patty Hayward, Vice President, Strategy Healthcare and Life Sciences at Talkdesk joins Bill for the news. A gunman killed two doctors and two others at an Oklahoma medical building after blaming one of the physicians for causing him pain from a recent back surgery. How can we better prepare our hospitals for these unthinkable tragedies? Could solutions lie within more technological advances within the front doors of a hospital? What are the 3 main challenges with cloud adoption and how can we fix them? Hartford HealthCare's Vice President and CFO says some of the old care models are obsolete. And Cedars Sinai's real-time ER feedback platform uses quick text message surveys to help improve patient satisfaction.

Key Points:

• While the cloud offers organizations greater speed and agility, rolling out its implementation can be difficult
• Technology is like the three legs of the stool. You have the technologies. You have culture and you have process. 
• Talkdesk

Stories:

• Gunman who killed 4 at Oklahoma medical building had been a patient of a victim, police chief says - CNN
• 'Some of the old care models are obsolete,' Hartford HealthCare CFO says - Beckers
• 3 main challenges with cloud adoption, and how to fix them - Beckers
• Cedars Sinai's real-time ER feedback platform helps improve patient satisfaction - Healthcare It News