September 6, 2022: Tom Kurtz, CAO at Memorial Healthcare joins Bill for the news. Improving the patient experience doesn't have to come at the cost of clinician well-being. According to two physicians at Harvard Medical School, there's a way to prioritize both. Patients have higher expectations than ever before. How can the industry focus more on the customer experience? The Joint Commission will introduce new standards on Jan 1 aimed at reducing healthcare disparities. How can we better detect and address differences in care among racial, ethnic and other historically marginalized groups? Fitch Ratings has revised its outlook for U.S. not-for-profit hospitals and health systems to "deteriorating" as these organizations continue to be hammered by labor issues, expenses, and "macro inflationary pressures."
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