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All right, today's episode is brought to you by Omnissa. The Omnissa platform is the first AI driven digital work platform that enables smart, seamless, and secure work experiences from anywhere.

It uniquely integrates multiple industry leading solutions, including unified endpoint management, virtual apps and desktops, digital employee experience, and security and compliance through common data, identity, administration, and security. and automation services. Built on the vision of autonomous workspaces, self configuring, self healing and self securing, Omnissa continuously adapts to the way people work, delivering personalized and engaging employee experiences while optimizing security, IT operations and costs.

Check them out today at thisweekhealth. com slash Omnissa.  

Welcome to This Week Health. My name is Bill Russell. I'm a former CIO for a 16 hospital system and creator of This Week Health, where we are dedicated to transforming healthcare, one connection at a time.

Now, onto our interview

All right. Today we have an executive interview. We're talking with Michael Robinson, vice president, healthcare solutions for the Americas for Omnissa. Michael, welcome to the show.

Hey, thanks, Bill. It's always a pleasure to be with you and to chat with you about all things healthcare.

So I appreciate the invite.

looking forward to this conversation. A lot's happened in your world, in. The space over the last couple of months. I want to talk a little bit about Omnissa. Some people might not be familiar with the company or the term, but they're absolutely familiar with the product set.

So give us a little rundown of what's been going on in your world and what they can expect from Omnissa.

Yeah, no, we're absolutely ecstatic and excited about the opportunity that Omnissa brings both to the market as well as us as a company as well. So a couple of things. One is we are comprised of the former end user computing division at Broadcom slash VMware.

So all things end user computing. So I think horizon Workspace one, mobile threat defense, et cetera. But you know, we now are 10 days old as a brand new entity, standalone company invested in by KKR and we're really excited about. What that brings for us in our ability to be more agile and also bring innovation to the marketplace.

But the good news is that our mission has not changed. We want to deliver the essential, ubiquitous digital foundation for healthcare organizations. And make sure that embodies itself in real time connected healthcare. And we can talk a little bit about what that means, but, we're really excited about how we can enable both.

patient and employee experiences health systems and other health care organizations, and also to broaden our security effectiveness, those organizations security effectiveness and, reduce complexity and operational.

there's a lot of different directions I can go. The beautiful thing about VMware over the years has been, focused on the end user and what we needed, the user experience, making that seamless user experience, the security obviously being foundational. The operational efficiencies we gained in the data center and now we're gaining as we, look at this dispersed environment and managing those desktops and those applications is amazing.

Scalability. Has always been there. The flexibility that VMware supplied as those things. Has anything changed? going to go down this direction first. Has anything changed in the products? You talked about Horizon, you talked about ONE, you talked about the threat protection.

Has anything changed in the products at this point or is it still those? Traditional products that are coming across.

Yeah, so there are four basic, not speaking vertically, but there are four basic solutions that we take to market. Digital employee, say for healthcare, that's also patient experience.

Unified endpoint management, so how do you manage those devices and make sure that they're secure, security and compliance. And then virtual desktop and apps, whether that be on prem or in the cloud, are the four solution areas. And then, what I'll say has not changed. So none of that has changed, but also from a vertical perspective, we're probably the most mature vertical within Omnissa today in terms of our, focus and our ability to be able to map those solutions back to use cases in healthcare as well.

That's something I'm personally very excited about.

We're going to talk about use cases here in a minute. I want to get into the sort of the logistics. I'm a former CIO. I had contracts with VMware on this side, as well as in the data center side. And I think something our listeners are going to want to really understand is, okay, I had these contracts.

Do I have line up a new set of contracts? Did these contracts come over? Am I setting up a new vendor in the system? Is this going to be fairly seamless, or there going to be some work to be done to move it across.

Yeah, that's a great question, Bill. And I think, again, being an independent company, we're a company of 4, 000 people, so not a ton of bureaucracy.

So we're going to make that as seamless as possible. We've already transitioned the majority of those accounts. And so just to be clear, as we sit here today, We are officially licensed as Omnissa in the U. S. and Ireland. There are some other components that will be coming over the next few months, other parts of the world, but from a business transaction perspective, the assigned contracts where they had both core or data center capabilities and end user computing.

Those have all been separated and we've, gone to customers and re established Omnisa as an entity in their system. So there is some work. I don't want to say that it's, an easy button, but at the same time, we are trying to make that and be as agile as we possibly can.

Where they were terms. And the other contracts, we've mirrored those terms for the most part. And so there's not a lot of renegotiation in terms of T's and C's on those contracts.

So that's one point of clarity I wanted to make. The other point of clarity, you said it's a separate entity.

I just want to drive that point home. It's no longer a part of Broadcom and the names of the products will be Omnissa, Workspace ONE, essentially.

Yeah, so we've just kept the Workspace ONE and Horizon. There was never a VMware tag associated with that. So the product names have remained the same.

And again, we feel like this is a great opportunity for us to accelerate innovation in those particular spaces.

  📍 📍 📍 📍 Hi everyone, I'm Sarah Richardson, president of the 229 Executive Development Community at This Week Health. I'm thrilled to share some exciting news with you. I'm launching a new show on our conference channel called Flourish. In Flourish, we dive into captivating career origin stories, offering insights and inspiration to help you thrive in your own career journey.

Whether you're a health system employee in IT or a partner looking to understand the healthcare landscape better, Flourish has something valuable for you. It's all about gaining perspectives and finding motivation to flourish in your career. .

You can tune in on ThisWeekHealth. com or wherever you listen to podcasts. Stay curious, stay inspired, and keep flourishing. I can't wait for you to join us on this journey.  

some use cases. Let's talk about what's going on in healthcare. There is a strong drive towards efficiency. So let's start there. One of the things was just on the phone with two CIOs, and we were talking about what's top of mind.

And one of them is this whole concept of we, we want to go back to pre pandemic days in terms of the financials healthcare. And that's been a battle for these CIOs of, okay, where can we find efficiency? We're going to talk about experience here in a minute, but I want to start with efficiency.

do these products help with the efficiency of an IT operation or a healthcare operation?

you Know this, Bill, when you look at the complexity, particularly in health systems, of the portfolio of assets that they have, there's a huge opportunity to do some app rationalization and even infrastructure.

Rationalization within their organization. And so one of the things I think is a benefit of what we bring to the table is really a full holistic platform that allows you to address, both app delivery as well as endpoint management. And so where there are, great products out there that are point solutions in those areas, we feel like the fact that we have a platform that will allow you to do that.

And I'm going to say a bad word now, but, we also incorporate AI uh, into that. So again, the autonomous workspace we think that there's opportunity for improvement through the use of generative AI in terms of both how you manage and provide. user experience from a self service perspective as well.

So again, that holistic integrated platform is an opportunity we think to build efficiencies in your organizations.

So that term platform is so important because when we talk about endpoints we have to think about security. So identity and access management, we have to think about management the endpoint management, the the virtualization of desktops and applications.

All of those things, if you're doing those as individual pieces. Just add complexity and add costs over time. Exactly right. So that integrated platform is really key to

And whether it's Windows, whether it's iOS, whether it's Android whatever type device, Windows 10 management we have the capabilities and that integrated both solution, both from a security perspective, but also from an automation and monitoring perspective as well.

I'm

going to ask the and going to be around Epic, because this is one of the things that we hear over and over again is around there's another vendor out there that had a significant market share of the Epic clients that were out there. Where do these solutions fit for an EPIC

client today?

Yeah, so we are a target platform for EPIC as well. I recognize that other competitor. But this is one of the things I'm most excited about, Bill, is our ability to really focus from a vertical perspective on those EHR vendors, in particular EPIC, and our ability to partner with them as well.

We've opened up a dialogue within the last 10 days, as we became a new entity, because they're such an important part of the ecosystem. And, I think there's a huge opportunity for us to partner with them more closely, both on the development side so as we take solutions to market and to make sure that we're closely aligned with where they're driving their technology as well.

So I think there's a huge opportunity. We're proud to be target platform for them. And, it's up to us to make sure that we articulate the value that we bring to the Epic platform as well.

We'll close with this. Talk to me a little bit about the end user experience with these solutions.

One of the things when people hear layering security on top and identity on top and virtualized platform, they think, oh my gosh it's going to be. I've got to log into this, I've got to move over to this, I've got to do this kind of stuff. Talk a little bit about the experience that a clinician might have with this type of solution.

basically, as clinicians, they just want to have the information that they need, when they need it, on whatever device they need it on. And so that's the foundation of our, Value proposition is that they should care less how it gets rendered, whether it's through hyperspace or VDI or whatever, they just want to make sure that's there.

And so our mantra and our, as I said before, is to provide that ubiquitous. experience for clinicians, and I think there's even an opportunity to extend that to the patients as well as they engage and utilize some of the applications that the health systems provide them as well. For, one example we can give is we did a survey in terms of, clinician time back and efficiencies.

It was a fairly large health system, but they were able to give back on an annualized basis, 1, 200 patients time, through efficiencies. And we talk about things like single sign on and tap and go and those types of opportunities. But it also allowed the organization to be more efficient, less tickets less time to resolution for SRs and those kinds of things.

It really is about. taking those tasks or administrative things that, quite frankly, a clinician should not be concerned with, and making sure that they're automated and that, it's as seamless as possible for them to utilize the technology that they're provided.

Yeah, in a perfect world, the clinician would never even hear the word Omnissa.

Exactly. They would just, they would tap in, it works, it's a secure environment, it's a reliable environment. If a session has an issue, they just fire up a new session and, away they go. It It becomes a more robust, more high performing platform. But it just fades into the background and they're able to do what what they love to do, which is to care for people.

Absolutely. Absolutely. That's

well said.

Michael, I'm glad to be partnering with Omnissa and bringing your message out into the world. And it's always fantastic to continue our partnership. I know that you've been to Our 229 project meetings and have participated and I look forward to continuing to have those conversations.

I say

this all the time. It's one of my favorite collaborations, Bill. I say it both inside Omnissa and, wherever anybody will listen to me about that. I think you guys are doing a great job. Outstanding work. And I think the collaborative environment that you created for CIOs is unbelievable.

And now you're extending that to CISOs and CMIOs as well. So we look forward to continuing to work with you. Fantastic.

Thanks, Michael. Appreciate it. Have a good one.

   (Interview 1) Thanks

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