New research suggests that IT organizations have suffered a reputational hit. According to the IBM Institute for Business Value survey indicates a troubling decline in confidence among C-suite executives in their IT teams, with only 36% of CEOs stating they trust their IT departments to deliver essential services. This reflects a broader trend of waning confidence among IT leaders themselves. The findings suggest that increasing expectations, coupled with the rapid adoption of advanced technologies, are challenging IT professionals who are struggling with legacy systems and a talent shortage. As a result, IT departments are often seen as slow and less integral to strategic business functions, potentially hindering future investment and collaboration.

C-Suite Confidence in IT Plummets: Executives Demand More from Tech Teams CIO

University Hospitals in Cleveland transitioned to a new EHR system, Epic, after determining that their previous systems, including Allscripts and Cerner, were unsustainable. The decision was made about five years ago, with a focus on avoiding market pressure-driven changes. To support the $400 million investment, CIO Robert Eardley and former CFO Michael Szubski presented a business case to the board that highlighted potential financial benefits of around $120 million and projected payback periods of 2.5 to 4.9 years. The planning phase began in early 2020, involving evaluations of the major EHR vendors and a detailed analysis encompassing 15 benefit categories.

University Hospitals Transitions to Epic EHR, Projecting $120 Million Benefits Becker's Hospital Review

Significant investments have improved the digital infrastructure of the U.S. healthcare system, particularly in EHRs and interoperability, writes Micky Tripathi, Acting Chief Artificial Intelligence Officer at the HHS. However, reports of potential legal violations related to information sharing raise concerns about data exchange efficacy. The 21st Century Cures Act mandates the use of application programming interfaces (APIs) for certified EHRs to enhance data accessibility. While more than 96% of hospitals and 78% of physician offices utilize certified EHRs with standardized FHIR APIs, challenges remain, including difficulties in accessing API documentation, high fees from certified developers, and hurdles in connecting with providers. The primary barriers to progress seem to be behavioral rather than technological, highlighting the need for better support and resources for API users.

Healthcare's Digital Leap Hindered by Information Sharing Barriers HealthIT.gov

During the HFMA Annual Conference, Rod Hanners, CEO of Keck Medicine of USC, highlighted the need for a people-first approach to address workforce challenges in healthcare. He emphasized that while traditional metrics like turnover rates are important, prioritizing employee satisfaction can lead to better clinical and financial outcomes. Keck Medicine has initiated programs that emphasize professionalism and well-being, such as the Daily Incident Reporting System, which encourages open communication about workplace concerns. Hanners also pointed out the vital role of middle management in cultural change, advocating for support systems to help these leaders navigate their responsibilities effectively.

Transforming Healthcare: Embracing a People-First Workforce Strategy HealthLeaders