This Week Health

Robert Eardley

SVP, Chief Information Officer

University Hospitals

Robert Eardley is a Senior Vice President, Chief Information Officer at University Hospitals in Cleveland, Ohio. Eardley joined University Hospitals in February 2018 after serving as Senior Vice President, Chief Information Officer and Chief Information Security Officer for Houston Methodist in Houston, Texas, since 2011.

Significant accomplishments leveraging technology during his time at UH include deployment of UH core systems to five acquired hospitals, migration to core revenue cycle systems for greater coordination and efficiency, deployment of an enterprise analytics program with significant use for executive decision making and co-chairing the Emerging Technology Council that looks to leverage the latest technologies to help drive improved clinical outcomes and efficiency.. He has strong beliefs in IT usability, governance, mobility, collaboration and patient engagement and brings this passion to improve the experience for patients, providers and caregivers.

Under Eardley’s leadership, Houston Methodist deployed an enterprise EHR to its main academic medical center and all of its physician practices in 2016 and 2017. Houston Methodist received the highest adoption score of vendor functionality of any new client and the health system saw higher operating activity and greater revenue after the deployment of the new EHR.

With his ability to create and communicate a clear vision for the future, and his skill and passion for stakeholder engagement, Eardley gains strong board support for IT and enjoys a position among the leaders in the organization’s strategic planning, aligning IT goals with the organization’s strategic development and mission. His natural insight into the human side of IT led him to require his entire management team to become certified in change management to promote project successes.

Before joining Houston Methodist, Eardley served as Vice President and Associate CIO for University Hospitals in Cleveland, Ohio. From 1997 to 2006, he worked in healthcare consulting with Ernst & Young, Capgemini and Accenture. His additional previous employers include HBO & Company/McKesson Information Systems and Halifax Medical Center.

Eardley holds a MBA with a Health Services Management concentration degree from Duke University and a BA in finance from the University of Florida. He is CPHIMS and ITIL certified.

He is a member of the following professional organizations: College of Healthcare Information Management Executives, American College of Healthcare Executives, Healthcare Financial Management Association, and the Healthcare Information Management and Systems Society, and sits on the advisory board of The Scottsdale Institute.



In our IT help desk software we created a pandemic dashboard. We’ve got about 75 items that we’re tracking right now. Early on it was the screening centers and then work from home. We had to deploy a lot of laptops and connect folks that were not typical remote users. It’s now shifted to managing the call centers. It’s different than when you have everybody in the same building. We’re now supporting our operational partners from a unified communication perspective.
I think the shift to work from home on a large scale has occurred without any hitches as I might have expected.
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