What score do your nurses give for EHR usability?
What works? What doesn't Work?
A study published this week in the Journal of the American Medical Informatics Association found that more favorable electronic health record usability scores are associated with lower odds of burnout – and those usability scores have tanked.
Researchers found that among 1,285 nurses who responded to a November 2017 survey about usability and burnout the mean nurse-rated EHR usability score was 57.6.
The research team categorized this with a grade of "F."
EHR usability has been found to be a source of frustration for physicians, but less is known about perceived usability among nurses. The study team – comprising researchers from the Yale School of Medicine, the Mayo Clinic, the University of Virginia School of Nursing, the American Nurses Association and the Stanford School of Medicine – sought to change that.
The Arch Collaborative gave us all some guidance on this. A say in the build. A way to customize the environment. Better training to name a few.
All progress starts with intentionality. Make it a priority, fund the priority, staff the priority, and measure progress. Are we doing that in this case?