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Top 12 things healthcare organizations want in IT vendors, per KLAS

September 24, 2023
Becker's Healthcare
Summary
Most healthcare organizations are generally satisfied with health IT vendor's customer service, but 33% still unsatisfied, says KLAS Research. Top influencers of satisfaction include proactive issue ownership (44%), ability to achieve outcomes (26%), upgrade experience quality (25%), communication on development & roadmap (24%), guidance/recommendations (24%), communication about bugs/ issues (23%), staff knowledge/empowerment (23%), system tailorability (20%), actionable reporting/insights accessibility (19%), implementation/training (16%), touchpoints regularity (13%), and integration needs support (11%).
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