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April 8, 2024
The future of health is predicated on the personalization of care
Summary
In her article, Monica Rosser discusses the evolving landscape of the U.S. healthcare system, emphasizing the need for a more personalized approach to healthcare delivery amidst challenges such as demographic shifts, clinical staffing shortages, and the imperative for equitable service provision. Rosser highlights the considerable demand for additional healthcare professionals across various specialties and the population aging, which is placing unprecedented stress on healthcare infrastructure. She argues for the adoption of advanced technology, like AI, machine learning, and data analytics, to facilitate personalized care, improve the customer experience (CX), and streamline healthcare administration. Rosser points to the “Whole Health” approach as a key goal, focusing on integrated, patient-centered care that transcends traditional service silos, as illustrated by initiatives like the VA’s Whole Health program. The article projects a future where federal health leaders leverage technology to address provider shortages and demographic changes, ultimately leading to an improved, more personalized healthcare system.
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