This Week Health
Alex's Lemonade Stand This Week Health
November 22, 2023

Stanford Health Care leaders on using customer-oriented language

Modern Healthcare
|
Summary
Healthcare's trend of regarding patients as customers is problematic, it risks ethical dilemmas, trust erosion, and service fragmentation. Reframing patient experiences instead of trapping them as customers can evade these issues and positively leverage opportunities.

Explore Related Content

Get Daily Headlines Straight to Your Inbox.

Subscribe Now
Healthcare Transformation Powered by Community

© Copyright 2024 Health Lyrics All rights reserved