Q&A: How AI and Automation Can Transform Processes for Senior Care Providers
HealthTech Magazine
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Contributed by: Sarah Richardson
Summary
Senior care providers are increasingly exploring the use of automation and artificial intelligence (AI) to enhance operations and provide better care. Dusanka Delovska-Trajkova, CIO at Ingleside, discusses the opportunities and challenges associated with integrating these technologies in senior care settings. Automation can streamline tasks such as cleaning and dining, although it requires staff training. AI can improve recruitment, HR, supply chain management, and create personalized resident experiences. Delovska-Trajkova emphasizes the importance of evaluating existing workflows before implementing AI and highlights the need for better communication and resident feedback to successfully integrate new technologies. Future projects include adopting smart home technologies to further support residents and staff.
