Providence, a not-for-profit health care organization, uses AI and other technologies to modernize and innovate services, focusing on efficiency and personalization. It aims to enhance patient and caregiver experiences. CIO B.J. Moore sees AI as a pivotal tool enabling process automation, caregiver burden relief, and better patient health management. For maximum efficiency, Providence moved from multiple on-premise ERP systems to a single cloud-based one. They've successfully implemented AI solutions, including a consumer-facing chatbot and AI for inbox management. Challenges faced include a scarcity of trained nurses and doctors and a slow-to-change healthcare culture. Moore advises peers to adopt the cloud and simplify business processes.
