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March 4, 2025

NYU Langone Health Unveils Amazon One for Seamless Patient Check-Ins

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Contributed by: Kate Gamble
Summary
NYU Langone Health is enhancing its patient check-in process by implementing Amazon One, a contactless palm-scanning technology that facilitates quick and secure identity verification. This deployment, the largest of its kind in healthcare, aims to streamline check-ins while maintaining privacy and security, with completion expected by year-end. The system boasts a 99.9999% accuracy rate, recognizes palms in under a second, and integrates with NYU Langone's electronic health records. Notably, Amazon One prioritizes patient privacy by not storing health information and requiring user intent for palm recognition, making it a more secure alternative to traditional check-in methods.

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