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Leveraging the power of digital transformation to enhance patient care and healthcare providers’ performance

September 24, 2023
Summary
Chile's Clínica Alemana Osorno improved patient experience, increased access to care, and enhanced efficiency with digital workflows across its 46 specialties and four facilities. The private institution faces competition and access issues, requiring a unique patient experience and staff efficiency. Implementing a digital transformation strategy, it introduced solutions for care collaboration and patient engagement, built on an interoperability platform. The system improved administrative tasks, scheduling, patient appointment management contributing to productivity. Telehealth services enabled at-home care, and the consolidation of healthcare data improved preventative measures. The clinic saw an increase in consultations, reduced waiting times, and improved patient satisfaction; plans to further develop the platform continue.
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